Here's some of the basic information:
Time of arrival: 11:20 AM
Number of Customers in line at arrival: 7
Number of Postal Workers at Counter: 2
Number of customers who got in line between 11:20 AM and 12:40 PM: 55
Number of people who walked in, but left before being served: 15
Average number of Postal Employees at Counter: 1.3 (normally just one handling postal matters while another handled passports and occasionally another would call out for anyone who did not have to pay for anything)
Average number of people in line: 11 (as few as 7, as many as 15)
Below is a look at the twitter feed during my time at the post office (start at the bottom and go up for the most recent)
I have a few ideas for improvement - but I want to gather more data before offering any suggestions.
I'll do some follow-up next week.
You're 100% right, why can't we get through the line faster. In my own observations, the workers don't look like they are in any hurry to pick up the pace; it's like watching a tortoise and a snail. The workers know their jobs very well, but I agree they should be encouraged to move faster. Perhaps rearrange their physical surroundings, offer workers incentives for lower wait times, offer a larger drop-box in the lobby, add a Stamp Machine in the Lobby, and adopt the same method the DMV did with the ticket system and checking wait times online.
ReplyDeleteGood Luck On Your Quest!
Megan
Considering the fact that the postal service is due to have there budget slashed, the workers arent exactly being given any incentive or positive motivation to improve.
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